FAA Crowdsources Mobile Best Practices in Pilot Program

In January 2011, the FAA began a mobile device pilot program to their employees. However, rather than IT identifying who would get a mobile device and who would not, they issued a challenge to employees to submit use cases for how they could use-and would find it valuable to use-these devices.

Since then, FAA employees have submitted 72 business cases for using alternative devices for their missions. They then started to test the validity of these use cases and issuing devices. There have been many lessons learned from this pilot program.