While there are many types of interviews (stress, behavioral and traditional), one used by many companies is the “scenario.” In it, the person interviewed is presented with a real or hypothetical situation. Then they are asked to analyze and present verbally how they would go about solving it. These types of interviews are typically used when applying for business management or financial banking-type jobs, but can be used in a variety of job areas – especially at the supervisory level.
In this type of interview, the hiring official is usually trying to assess critical thinking skills and general business knowledge – whether the candidate can think well on his feet. Initially, the person may not be given enough information to be able to correctly identify the problem and resolve it. In fact, that is by design, as the interviewee is expected to ask smart questions to get enough information to formulate a desired resolution.
Don’t worry about coming up with the “right” solution, as there may not be one, perfect answer to the problem. The judgment is more on how the problem was approached and the solution arrived at rather than the specific solution.
For example, a simple scenario might be “You are given a project plan. What steps would you take to coordinate the project from concept to completion?”
One solution could be to provide the hiring official with specific examples of a similar project where you had to hand-pick your team members to work on the project, how you managed and motivated the team, and, finally, how you came up with the end result. Expound on how your end-result exceeded the expected outcome and how your supervisor commended you on your efforts. When possible, try to relate your example to the job for which you are applying.
Start by fully understanding the situation, based on the information you’ve been given. If you don’t understand, ask questions – you are expected to. Often the interviewer will deliberately leave out relevant information to see if you’ll spot various factors and ask the right questions. If at any point during the interview something is not clear, ask for clarification. While it may seem awkward to do so, it is all part of the scenario interview.
Once you have a thorough understanding of the situation or problem, take some time to logically organize your thoughts and present a cogent possible solution. After presenting it, you may be asked your process in how you arrived at it. Walk the hiring official through the mental process you used; your reasoning and development are the part they are really interested in.
To prepare in advance for the scenario interview, practice interviewing with a friend or colleague using real case examples found online.
