The United States Army announced that it awarded Salesforce a $5.6 billion, 10-year Indefinite Delivery Indefinite Quantity (IDIQ) contract. Salesforce is one of the world’s leading cloud-based Customer Relationship Management (CRM) platforms; developed to help businesses manage, analyze, and connect with their customers across sales, service, marketing, and IT. Such a platform might not seem necessary to the Pentagon, but Salesforce will aid military modernization and readiness.
The agreement was executed through Computable Insights, a wholly owned subsidiary dedicated to the company’s national security operations. It is a specialized entity within Salesforce’s Missionforce initiative, launched last year.
“Through Missionforce National Security, Salesforce will bring the best of private sector innovation to support the Department of War (DOW), enabling a more efficient and effective force,” the company explained.
Pentagon Modernization
Salesforce has continued to support modernization efforts within the Pentagon, including with the Army Accessions Information Environment (AIE), where the platform has been employed to equip 28,000 personnel with secure, integrated Salesforce CRM, Slack, and MuleSoft capabilities to accelerate and optimize recruiting pipelines. “Recruiters can now leverage out-of-the-box, mobile capabilities that make it easy to work in the field,” Salesforce explained.
“The Salesforce product, called Missionforce, was in the news last year as an offering to improve national security,” explained Dr. Jim Purtilo, associate professor of computer science at the University of Maryland.
“The latest news characterizes it with even broader scope, though we lack specifics on what might be the early action items,” Purtilo told ClearanceJobs. “DOW is one of the biggest enterprises, so of course any tool to streamline its business processes has potential value. Given the DOW’s scale, even small improvements can add up to big savings over time. And given the pace at which AI and agentic systems evolve, we hope Missionforce will be built to accommodate technical evolution. After all, nobody wants DOW going into the 2030’s with technical infrastructure appropriate for 2026.”
Mission Possible
The U.S. Army Human Resources Command (HRC) has already employed Salesforce in its primary service platform. It was last August that the Army Program Executive Office (PEO) Enterprise and Army Contracting Command – Rock Island awarded an Army-wide enterprise license agreement (ELA) to Computable Insights.
The command-wide AI-powered CRM will provide the Army’s HRC’s 3,000 civilian employees and soldiers with an AI support agent and an agentic “digital front door” that delivers the resources needed to complete their mission.
In addition, 9.2 million soldiers, veterans, and their families will have access to the self-service agentic tools in the channel of their choice to handle questions and cases without human intervention, freeing staff to focus on the most critical needs.
Under the new contract, the U.S. Army and the Pentagon will further leverage Salesforce’s compliant cloud technologies, which can serve as the foundation for its agentic enterprise. According to the company, it could help accelerate decision-making, optimize operations, and improve support for millions of warfighters, civilian personnel, industrial base partners, and dependents.
“The Army and Department of War’s move to a unified IDIQ with Salesforce marks a shift from buying software to orchestrating outcomes at scale. This move will establish faster time-to-value, greater ROI, and better mission outcomes across the DOW,” said Alan Webber, program vice president for Defense and Intelligence at IDC.
Streamline Contracting
Salesforce noted that it should speed innovation, while reducing procurement timelines from months to days. It could further reduce costs with streamlined contracting, offering “predictable pricing, and efficient resource allocation.”
The platform could increase mission readiness by leveraging the Army’s fragmented data sources and systems into a single, interoperable platform that enables warfighters to make quicker, more effective decisions.
“This new contract, which builds on more than a decade-long relationship between Salesforce and the U.S. Armed Forces, will operationalize Missionforce across the Army and DOW, delivering trusted data and seamless interoperability, and supporting the DOW’s transformation into an agentic enterprise,” said Kendall Collins, CEO of Missionforce and Government Cloud.
“From recruiting to the tactical edge, Salesforce is equipping our forces with technology built for today’s dynamic environments—streamlining operations, increasing readiness, and enabling those who serve to stay focused on the mission,” added Collins.
